Refill Program | FAQ | Le Labo Fragrances

QU’EST-CE QUE LE PROGRAMME DE RECHARGE ?

Our refill program allows you to refill your most loved eau de parfum. Same bottle, same scent, same perfume ( at ~20% off retail price).

Available in select labs worldwide and online.

COMMENT FONCTIONNE LE PROGRAMME DE RECHARGE EN LIGNE ?

It's easy to understand. Same bottle, same scent, same perfume. Simply send us your empty perfume bottle in Le Labo's dedicated packaging, and a lab technician will refill your 50ml or 100ml bottle with the same scent and an updated personalized label. You will be reunited with your favorite scent between 5 – 10 business days.

Order the same scent and size of your empty eau de parfum bottle.

IMPORTANT: Our Refill Program lets you refill your favorite 50ml or 100ml eau de parfum using the same bottle. To order an eau de parfum refill, you must have an empty, undamaged bottle of the same size and scent as your refill selection.

After your order is placed, we will send you a box with instructions and a little surprise...

Once you have received the box from us, ship us your empty bottle using the box and return label provided. Please see step-by-step instructions below.

	Step 1 Make sure your empty bottle is capped.
	Step 2 Lift the upper flap of the platform.
	Step 3 Place your empty bottle vertically on the lower flap of the platform.
	Step 4 Lower the upper flap of the platform to secure bottle in place.
	Step 5 Review order details on the invoice.
	Step 6 Place the invoice on the platform, and seal the box for shipment.
	Step 7 Drop off at the nearest location of the shipping carrier specified on your return label — and wait for your refill confirmation email for more details.

Once we receive your empty bottle, we’ll refill it and send it back to you. Your favorite scent, reunited.

Order the same scent and size of your empty eau de parfum bottle.

IMPORTANT: Our Refill Program lets you refill your favorite 50ml or 100ml eau de parfum using the same bottle. To order an eau de parfum refill, you must have an empty, undamaged bottle of the same size and scent as your refill selection.

After your order is placed, we will send you a box with instructions and a little surprise...

Once you have received the box from us, ship us your empty bottle using the box and return label provided. Please see step-by-step instructions below.


Step 1 Make sure your empty bottle is capped.

Step 2 Lift the upper flap of the platform.

Step 3 Place your empty bottle vertically on the lower flap of the platform.

Step 4 Lower the upper flap of the platform to secure bottle in place.

Step 5 Review order details on the invoice.

Step 6 Place the invoice on the platform, and seal the box for shipment.

Step 7 Drop off at the nearest location of the shipping carrier specified on your return label — and wait for your refill confirmation email for more details.

Once we receive your empty bottle, we’ll refill it and send it back to you. Your favorite scent, reunited.

QUELLE EST LA DIFFÉRENCE ENTRE LES RECHARGES EN LIGNE ET LES RECHARGES EN LABORATOIRE ?

Online refills can be ordered through our website—simply send in your empty bottle and receive it back, refilled, via shipment (learn more).

Lab refills allow you to you experience the process in person at select locations worldwide.

Whether online or in-store, your refill is freshly blended by one of our lab technicians.

PUIS-JE PASSER UNE COMMANDE DE RECHARGE EN LIGNE POUR UN RETRAIT EN MAGASIN ?

Online refill orders are not eligible for in-store pickup. If you prefer to refill your eau de parfum in-store, we recommend visiting one of our participating labs. Please visit our store locator to find a lab near you.

QUELLES CRÉATIONS SONT ÉLIGIBLES AU PROGRAMME DE RECHARGE ?

At the moment, our 50ml and 100ml City Exclusive Collection eau de parfum refills are available online, and our 50ml, 100ml, and 500ml City Exclusive Collection eau de parfum refills are available in select labs worldwide. Visit our store locator to find a lab near you featuring the refill icon . Always contact the store prior to confirm your fragrance and size is available for refills.

PUIS-JE RECHARGER MON FLACON AVEC UN PARFUM DIFFÉRENT ?

No, all bottles must be refilled with the same scent originally purchased.

LORS DE LA RECHARGE DE MON FLACON, PUIS-JE CHANGER DE FORMAT ?

No, all bottles must be refilled with the same size originally purchased.

LORS DE LA RECHARGE DE MON FLACON, PUIS-JE MODIFIER MON OPTION DE PERSONNALISATION ?

Each refill comes with a new label featuring the date your bottle was refilled. When ordering, you have the option to add personalization. If you choose not to add personalization, your creation will be labeled with "You."

POURQUOI MON PARFUM SENT-IL DIFFÉREMMENT ?

Tout vient à point à qui sait attendre... toutes nos eaux de parfum fraîchement composées subissent un processus de macération, qui prend généralement au moins 14 jours à compter du jour où elles sont mélangées. Des évolutions olfactives peuvent se produire au cours de cette période permettant au parfum de manifester sa véritable caractéristique olfactive. Nous vous recommandons de ranger votre flacon à température ambiante et à l’abri de la lumière directe du soleil pour une conservation optimale.

COMMENT SAVOIR QUELS LABORATOIRES PROPOSENT DES RECHARGES ?

Please visit our store locator to find a lab near you featuring the refill icon . Always contact the store prior to confirm your fragrance and size is available for refills.