HIVED DELIVERY

Both Hived same-day and next-day delivery are available Monday through Friday in select U.K. cities. Orders must be placed by 1:00pm local time.

Please note: next-day delivery is available to a wider area than same-day delivery. Availability may vary due to holidays, operational conditions, or product eligibility.

If these options are not available, kindly choose from our alternative delivery methods.

You will receive an order confirmation email from Le Labo once your order is confirmed. Once the courier has picked up your order from Le Labo, you will receive an email from Hived with a live tracking link. You may also access the live tracking link via our Order Status page.

Same-day delivery orders are delivered that evening by 10:00 pm.

Next-day delivery orders are delivered the following business day between 8:00am and 8:00pm.

Please note that delivery times are estimates and may vary due to peak periods, operational conditions, or local factors.

Yes. Once the courier has collected your order from Le Labo, you will receive an email from Hived with a live tracking link. You may also access the live tracking link via our Order Status page.

Both same-day delivery and next-day delivery orders require a signature upon delivery. If someone is not available to receive the order, you will receive communication from Hived when the next delivery attempt will be made. After 3 failed attempts, Hived will return the order to Le Labo.

Please note that after the courier has collected your order from Le Labo, you will receive an email with a live tracking link where you may in-flight options, including delivery preferences and delivery rescheduling if needed.

Both same-day delivery and next-day delivery orders require a signature upon delivery. If someone is not available to receive the order, you will receive communication from Hived when the next delivery attempt will be made. After 3 failed attempts, Hived will return the order to Le Labo. Le Labo will initiate a refund if the attempted delivery fails. Charges will be refunded within 7-10 business days.

After the courier has collected your order from Le Labo, you will receive an email with a live tracking link where you may access customer support and in-flight options, including delivery preferences and delivery rescheduling.

Modifications cannot be made once the order has been placed.

Modifications cannot be made once the order has been placed.

Once your order is delivered, the courier cannot return on your behalf. Please review our Return & Refund page for more information on returns in the U.K.

Once the order is placed, the delivery address cannot be updated. Please carefully review your delivery details in checkout before confirming your order.

Please note that after the courier has collected your order from Le Labo, you will receive an email with a live tracking link where you may in-flight options, including delivery preferences and delivery rescheduling if needed.

Please contact us regarding missing or damaged items as soon as possible or call 44.370.192.5530.

Same-day delivery is available Monday through Friday in select U.K. cities. Orders must be placed by 1:00pm local time. Availability may vary due to holidays, operational conditions, or product eligibility. If this option is not available, kindly choose from our alternative delivery methods.

Next-day delivery is available Monday through Friday in select U.K. cities. Orders must be placed by 1:00pm local time. Availability may vary due to holidays, operational conditions, or product eligibility. If this option is not available, kindly choose from our alternative delivery methods.